Many large dental groups and GP federations have historically moved their phone lines to centralised call centres. While this solves the "answering the phone" problem, it creates a massive data privacy headache.
The Human Risk in Outsourcing When you outsource, your sensitive patient data is being handled by third-party staff who may not have the same rigorous training or commitment to your clinic’s reputation. High staff turnover in call centres makes GDPR compliance a constant uphill battle.
The Clero Advantage: Memory-less Processing Unlike a call centre worker who might jot down a patient's details on a sticky note, Clero is a memory-less system. 1. **Direct Integration:** Data goes from the patient's voice straight into your secure PMS. 2. **No Human Eyes:** Sensitive medical history isn't "read" by anyone; it is processed and structured by an encrypted algorithm. 3. **Consistency:** An AI never has a "bad day" or forgets to follow a privacy protocol.
For clinics that value patient trust, the choice between an anonymous call centre and a secure, autonomous agent is clear.