Blog

Insights on AI voice agents, clinical research, and healthcare automation

Solving the London Dental Recruitment Crisis with AI Voice Agents

January 25, 20263 min read

Ahmad Abdelaal · Co-Founder, Clero AI

Between the skyrocketing cost of living and high patient volume, London dental clinics are stuck in a cycle of hiring and turnover. Here's how AI breaks that cycle.

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Why Greater Manchester Pharmacies are Automating Stock Checks

January 24, 20262 min read

Hashir Hamid · Co-Founder & CTO, Clero AI

Greater Manchester pharmacies are spending 2-3 hours daily answering stock check calls. 75% of pharmacy calls are repetitive. Here's how automation solves it.

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AI Receptionist vs. Human Staff: The Honest 2026 Cost-Benefit Analysis

January 22, 20263 min read

Ahmad Abdelaal & Hashir Hamid · Co-Founders, Clero AI

If you're hiring because your phone lines are unmanageable, you're solving a 2026 problem with a 1990s solution. Here's the real cost breakdown.

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Reducing Patient Wait Times in West Midlands GP Surgeries

January 15, 20262 min read

Ahmad Abdelaal · CEO, Clero AI

For GP surgeries across the West Midlands, the '8:00 AM scramble' is a daily crisis. Here's how Birmingham practices are using AI to handle infinite calls simultaneously.

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The Clero Story: How 2 UK Researchers Built an AI Voice Agent

January 11, 20263 min read

Ahmad Abdelaal & Hashir Hamid · Co-Founders, Clero AI

How a UCL med student and QMUL AI engineer combined clinical precision with engineering power to solve the UK business phone bottleneck.

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The Future of Patient Communication in Glasgow's Private Clinics

January 8, 20262 min read

Ahmad Abdelaal · CEO, Clero AI

Patients in Glasgow's private healthcare sector expect a premium experience. That experience starts with the first phone call. Here's how automation maintains 5-star service 24/7.

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AI Receptionist for Dental Practices: Stop Losing Revenue from Missed Calls

December 30, 20253 min read

Ahmad Abdelaal · UCL Med Student & AI Researcher

How applying medical research techniques to dental front desk operations can recover 25% more bookings and stop revenue loss from missed calls.

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Data Privacy in AI Voice Agents: Why We Built a Memory-Less System

December 18, 20253 min read

Hashir Hamid · CTO, Clero AI & AI Engineer

How we engineered a zero data retention architecture for AI voice agents—keeping your customer data secure and GDPR-compliant without compromise.

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The Midlands Innovation Hub: Solving the Healthcare Digital Divide

December 18, 20252 min read

Hashir Hamid · CTO, Clero AI

The West Midlands is the UK's Silicon Valley for HealthTech, yet clinics still struggle with 20th-century admin. Here is how Clero is bridging the gap.

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The Burnout Crisis: Protecting the Primary Care Frontline

December 11, 20252 min read

Ahmad Abdelaal · CEO, Clero AI

9 in 10 UK adults are experiencing extreme stress. In GP reception, the number is higher. It is time to treat the admin burnout crisis.

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The Pharmacy Stock-Check Crisis: Reclaiming Pharmacist Time

December 4, 20252 min read

Ahmad Abdelaal · CEO, Clero AI

70% of pharmacy staff report workload is impacting their mental health. 75% of their calls are repetitive FAQs. Automation is the cure.

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Dental Nurse Fatigue: Returning Clinical Staff to the Surgery

November 27, 20252 min read

Ahmad Abdelaal · CEO, Clero AI

90% of dental nurses experienced burnout last year. When admin spills into the surgery, patient care suffers. Here is the Admin Shield.

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The Hidden Cost of Staff Turnover in Private Healthcare

November 20, 20252 min read

Ahmad Abdelaal · CEO, Clero AI

Losing a receptionist costs more than just a recruitment fee. From lost patient leads to training 'black holes', here is the true price of turnover.

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Reducing 'Telephone Fatigue' for Healthcare Administrative Teams

November 13, 20252 min read

Ahmad Abdelaal · CEO, Clero AI

Telephone fatigue is a primary driver of mental health struggles for clinic staff. Here is how to create a 'Quiet Desk' environment.

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How to Enable 24/7 Booking within your Dentally Dashboard

November 6, 20252 min read

Hashir Hamid · CTO, Clero AI

Connecting your phone lines to your Dentally calendar shouldn't be complex. Here is how Clero automates your surgery schedule via API.

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AI Receptionist for Dentists: Lessons from Clinical AI Research at Moorfields Eye Hospital

November 4, 20253 min read

Ahmad Abdelaal · UCL Med Student & AI Researcher

How training AI to read retinal scans at Moorfields Eye Hospital taught us to build better voice agents for dental practices.

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Optimising Software of Excellence (SOE) with AI Voice Scheduling

October 30, 20252 min read

Hashir Hamid · CTO, Clero AI

SOE Exact is the industry standard. Here is how to add an intelligent voice layer to your Exact setup to handle high-volume patient calls.

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Integrating EMIS Health with Autonomous Patient Communication

October 23, 20252 min read

Ahmad Abdelaal · CEO, Clero AI

GP access is the #1 priority for the NHS in 2026. Here is how EMIS Web users are using Clero to manage the 8am surge.

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Pearl Dental Software: Automating Patient Intake and Recalls

October 16, 20251 min read

Hashir Hamid · CTO, Clero AI

Pearl is built for speed. Clero adds a 24/7 voice layer to ensure your Pearl diary stays full with zero manual input.

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Improving TPP SystmOne Patient Access with Intelligent Call Routing

October 9, 20251 min read

Ahmad Abdelaal · CEO, Clero AI

SystmOne is a data-rich environment. Clero ensures that data is used to provide patients with instant answers and zero hold times.

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Streamlining RXWeb and Titan Workflows with AI Stock Checkers

October 2, 20251 min read

Hashir Hamid · CTO, Clero AI

Pharmacies are overwhelmed. Connect Clero to your Titan or RXWeb PMR to automate stock checks and prescription status queries.

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Moving to the Cloud: Why Aerona Dental Users are Adopting AI

September 25, 20251 min read

Hashir Hamid · CTO, Clero AI

Cloud-native software like Aerona is the perfect partner for AI. Here is how to build a truly modern, hands-off dental practice.

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Automated Scheduling for PracticePal and Medesk Users

September 18, 20251 min read

Hashir Hamid · CTO, Clero AI

Specialist clinics using PracticePal or Medesk can now automate their complex scheduling needs with Clero's intelligent voice layer.

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Why Traditional IVR is Killing Your Patient Experience (And What’s Next)

September 11, 20252 min read

Ahmad Abdelaal · CEO, Clero AI

Press 1 for reception, press 2 for triage. Patients in pain hate button menus. It is time to replace your IVR with natural conversation.

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AI Voice Agents vs. Call Centres: Which is Better for Patient Privacy?

September 4, 20252 min read

Hashir Hamid · CTO, Clero AI

Outsourcing your phones to a call centre often means sacrificing control and privacy. Here is why an autonomous AI layer is the more secure choice.

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Voicemail is Where Leads Go to Die: The Case for Instant Capture

August 28, 20252 min read

Ahmad Abdelaal · CEO, Clero AI

In a world of instant gratification, patients won't wait for a call back. Here is why voicemail is costing you thousands every month.

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Why Hiring an AI Agent is More Reliable Than a Temp Agency

August 21, 20252 min read

Ahmad Abdelaal · CEO, Clero AI

Temp staff are expensive, unreliable, and need constant training. Clero offers a permanent solution for the price of a daily coffee.

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Never Answer 'Is it in stock?' Again: Automating Pharmacy Queries

August 14, 20251 min read

Hashir Hamid · CTO, Clero AI

Stock checks are the #1 interruption for pharmacists. Here is how Clero connects to your inventory to provide instant answers.

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Streamlining Prescription Status Checks via Autonomous Voice

August 7, 20251 min read

Ahmad Abdelaal · CEO, Clero AI

Is my prescription ready yet? Automate the most common pharmacy phone call and get your team back to the dispensing bench.

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The Top 10 Repetitive Questions Every Clinic Should Automate

July 24, 20251 min read

Hashir Hamid · CTO, Clero AI

Stop wasting human potential on repetitive answers. Here are the 10 questions your AI should be answering for you.

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How AI Appointment Reminders are Reducing No-Shows by 40%

July 17, 20251 min read

Ahmad Abdelaal · CEO, Clero AI

An empty chair is a total loss. See how proactive AI voice reminders are more effective than SMS at ensuring patients show up.

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Is AI Secure? A Guide to GDPR and Patient Data at Clero

July 10, 20251 min read

Hashir Hamid · CTO, Clero AI

Security isn't a feature; it's the foundation. Learn how we built a healthcare-grade, GDPR-compliant AI system.

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Scaling a Dental Multi-Site: Centralising Phones Without the Overhead

July 3, 20251 min read

Ahmad Abdelaal · CEO, Clero AI

Opening a second or third location? Don't double your admin costs. Here is how to scale with a centralised AI reception.

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The Pharmacy in 2030: How AI is Changing the Front Counter

June 26, 20251 min read

Ahmad Abdelaal · CEO, Clero AI

The pharmacist of the future is a clinical consultant, not a telephone operator. Explore the shift toward the 'Autonomous Pharmacy'.

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Revenue Recovery: Capturing the 30% of Calls You Didn’t Know You Missed

June 19, 20251 min read

Ahmad Abdelaal · CEO, Clero AI

You can't manage what you can't measure. Discover how to identify and recover the 'Ghost Revenue' in your clinic.

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The Anatomy of a Perfect Patient Call (And How AI Replicates It)

June 12, 20251 min read

Hashir Hamid · CTO, Clero AI

Consistency is the key to trust. See how we programmed 'empathy' and 'clarity' into every Clero interaction.

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Can AI Help Reduce NHS and Private Waiting Lists?

June 5, 20251 min read

Ahmad Abdelaal · CEO, Clero AI

The waiting list crisis is partly an admin crisis. Learn how faster triage and booking can move patients through the system 20% faster.

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Improving Your CQC Rating Through Enhanced Patient Access

May 29, 20251 min read

Ahmad Abdelaal · CEO, Clero AI

Patient access is a key pillar of CQC inspections. See how 24/7 responsiveness can boost your rating.

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Why Patient Retention Starts with the First Phone Call

May 22, 20251 min read

Ahmad Abdelaal · CEO, Clero AI

It is cheaper to keep a patient than to find a new one. Learn how instant responsiveness builds long-term loyalty.

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Growing Your Practice: Why You Should Invest in Tech, Not More Desk Space

May 8, 20251 min read

Ahmad Abdelaal · CEO, Clero AI

To grow in 2026, you need to be lean. Learn why technology is a better investment than physical expansion.

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