The AI receptionist for dental practices
Clero answers every call to your practice, day and night, and books patients straight into Dentally, Exact, Aerona, CareStack or Pearl Dental. Built for dental practices in the UK and Ireland.
£6,100 in extra revenue from 37 new appointments booked in two weeks
What is an AI receptionist for a dental practice?
An AI receptionist for dentists, sometimes called a virtual dental receptionist, is software that answers your practice's phone and holds a natural conversation with the patient. Clero's receptionist, Claire, answers in your practice's name, finds out what the caller needs, and books, moves or cancels the appointment in your diary while they are still on the line.
Clero is built for dental practices in the UK and Ireland. It books directly into Dentally, Software of Excellence Exact, Aerona, CareStack and Pearl Dental, follows your rules for NHS and private appointments, and passes dental emergencies to a person.
It also makes calls for you. Clero confirms upcoming appointments, recalls overdue patients and rings new enquiries back within a minute, so the diary stays full as well as the phone being answered.
24/7
Every call answered
Evenings, weekends, lunch and the morning rush. Patients reach your practice whenever they ring.
0
Callers left queueing
Clero can handle unlimited calls at the same time, so the tenth caller is answered as quickly as the first.
1 week
Typical onboarding
Setup is tailored to your practice and you keep the phone number your patients already know.
What Clero does on a dental call
Books into your diary
Reads real-time availability and books the right appointment type with the right clinician, directly in your practice software.
Reschedules and cancellations
Patients can move or cancel on the call, which frees the slot for someone else straight away.
New and existing patients
Finds the record of a returning patient and takes the details of a new one, so the booking lands against the right person.
NHS and private
Follows the rules you set for NHS and private care, so each caller is offered the appointments that apply to them.
Dental emergencies
Recognises urgent calls such as pain, swelling or trauma and follows your emergency protocol. Clero never gives clinical advice.
Handover to your team
Transfers the call when a person is needed. If nobody is free, the details are logged as a task for a call back.
Any number of calls at once
There is no engaged tone. Each caller gets the same attention, whether it is the first call of the day or the hundredth.
Patient questions answered
Treatments, fees, opening times, parking and whether you are taking new patients, answered from your practice's own information.
A record of every call
A summary, recording and transcript for each call, so your team can check exactly what was said and what was booked.
How it works
How a call to your practice works
Four steps, from the phone ringing to the diary being up to date.
- 01
The patient rings your usual number
Nothing changes for your patients. You choose when Clero answers: out of hours, when the desk is busy, or on every call.
- 02
Claire answers in your practice's name
The caller hears a greeting from your practice straight away, with no queue, no menu and no voicemail.
- 03
The request is dealt with on the call
Claire checks live availability in your practice software and books, reschedules or cancels the appointment. Questions about treatments, fees and opening times are answered from the information you provide.
- 04
Your team sees what happened
Every call leaves a summary, a recording and a transcript in your dashboard. Anything urgent or unusual is passed to a person, with the detail already written down.
Works with the systems you already use
Bookings and updates go straight into your practice software, with nothing for your team to retype.
Explore integrations
Beyond answering the phone
- No queue, no voicemailOverflow call answeringWhen every line is busy, Clero answers the next call straight away and books the patient in.
- 24/7 call captureOut-of-hours bookingEvenings, weekends and bank holidays are answered and booked, instead of going to voicemail.
- Lead follow-up in under 60 secondsInstant lead responseClero calls new enquiries from your ads and forms within a minute and books the consultation.
- Fewer no-showsAppointment confirmation callsClero phones patients before their appointment to confirm, and reschedules on the call if they cannot come.
- Fill empty chairsPatient recallsClero calls and texts overdue and waiting-list patients and books them into the gaps in your diary.
Results from UK clinics on Clero
Measured outcomes from practices in their first weeks with Clero on the phones.
Extra bookings
£6,100
In extra revenue from 37 new appointments booked within 2 weeks
No-show rate
42% → 11%
A 4-site group cut no-shows within the first month on Clero
First month live
1,100 +
Out-of-hours and outbound confirmation calls handled in month one
The receptionists have noticeably felt their workload has reduced, and things are running a lot more efficiently now. When I said do you want Clero to go, they all said No!
Questions practices ask
Straight answers for practice owners and managers. Anything else, ask us on a demo.
Book a demoCheck that it reads real-time availability, books directly into your practice software, handles new and existing patients, separates NHS from private, manages cancellations and rescheduling, recognises dental emergencies and passes them to a person, lets your team take over a call, and keeps a transcript of every conversation. Clero does each of these.
Hear Clero take a call for your practice
A short demo with the team, set up around your diary, your treatments and the way your front desk already works.