Can it handle several calls at the same time?

Yes. Clero can handle unlimited simultaneous calls, so no caller gets an engaged tone during the morning rush.

Do we have to change our phone number?

No. You keep your current practice number. Calls are routed through Clero behind the scenes, so patients ring the same number as usual.

What happens if a caller needs a person?

Clero follows the rules you set. Urgent or complex calls are passed to your team, and when nobody is free the details are logged for a call back.

Which practice systems does it work with?

Clero connects to Dentally, Software of Excellence, Aerona Dental, CareStack, Pearl Dental and Semble, as well as Google Calendar, Outlook and Calendly. Tell us what you use and we will confirm the best path for your practice.

Overflow call answering that clears the morning queue

Clero picks up when your front desk is already on a call. Every overflow call is answered at once and booked straight into your practice management system.

Book a demo See how it works

£6,100 in extra revenue from 37 new appointments booked in two weeks

What is overflow call answering?

Overflow call answering means a second receptionist takes the calls your team cannot reach. In most practices that moment comes every weekday morning: two people on the desk, both already on the phone, and three more patients ringing.

With Clero those calls are answered immediately instead of queueing. The caller speaks to Claire, Clero's AI receptionist, who answers in your practice's name, finds out what they need and books, moves or cancels the appointment in your diary. Your team carries on with the patients in front of them.

18s
The hold-time threshold
A patient who meets a busy tone or hold music for longer than this tends to hang up and try the next practice.
0
Callers left queueing
Clero can handle unlimited calls at the same time, so the tenth caller is answered as quickly as the first.
1 week
Typical onboarding
Setup is tailored to your practice and you keep the phone number your patients already know.

How it works

How overflow answering works

Four steps, from the phone ringing to the diary being up to date.

01
Your team answers as normal
Nothing changes for the calls your receptionists can take. Patients ring the same number they always have.
02
Busy lines pass to Clero
You decide when Clero steps in, for example when every line is engaged or nobody can pick up. The caller hears a greeting from your practice, not a queue.
03
The enquiry is dealt with on the call
Claire answers questions about treatments, prices and opening times, and books, reschedules or cancels directly in your practice management system.
04
Your team sees what happened
Every call leaves a summary, a recording and a transcript in your dashboard. Anything urgent or unusual is passed to a person, with the detail already written down.

What Clero handles while the desk is busy

New patient enquiries
Answers the questions that decide whether someone books, using the information your practice provides, then offers a real appointment time.
Reschedules and cancellations
Existing patients can move or cancel on the call, freeing the slot for someone else straight away.
Any number of calls at once
There is no engaged tone. Each caller gets the same attention, whether it is the first call of the day or the hundredth.

Results from UK clinics on Clero

Measured outcomes from practices in their first weeks with Clero on the phones.

Extra bookings
£6,100
In extra revenue from 37 new appointments booked within 2 weeks
Single group
9.8×
Return on investment on the clinic's subscription cost
First month live
5.7
Staff days saved in month one across out-of-hours and confirmation calls

The receptionists have noticeably felt their workload has reduced, and things are running a lot more efficiently now. When I said do you want Clero to go, they all said No!

Olga Popova - Practice ManagerDublin Dental Group