Your practice WhatsApp, answered and booked
Clero answers the messages patients send to your practice WhatsApp. It checks who they are, then books, moves or cancels their appointment without leaving the chat.
24/7 replies on the WhatsApp number your patients already message
What is a WhatsApp receptionist?
A WhatsApp receptionist answers the messages patients send to your practice on WhatsApp. Many patients would rather type than ring, and those messages often wait until someone on the desk has a spare minute.
Clero replies in your practice's name, answers questions from your practice information, and confirms who the patient is before it touches their records. It then handles the booking inside the conversation, and your team can read along or take over in the inbox.
24/7
Always replying
Messages sent in the evening and at the weekend get an answer, not just a read receipt.
3
Identity checks
Name, date of birth and the mobile number on the record are checked before an existing appointment is changed.
1
Shared inbox
Every conversation sits in your dashboard, where the team can follow it or step in.
How it works
How WhatsApp booking works
Four steps, from the first message to the diary being up to date.
- 01
A patient messages your practice
They use the WhatsApp number on your website, your Google profile or your appointment messages.
- 02
Clero replies and checks who it is
It answers questions from your practice information, and confirms the patient's details before looking at their appointments.
- 03
Booked, moved or cancelled in the chat
Clero offers real times from your practice management system and confirms the change in the conversation.
- 04
Your team stays in control
Staff can take over any conversation from the inbox, and anything Clero cannot handle is flagged for them.
What Clero handles on WhatsApp
Payment links in the chat
Where your practice takes deposits, the payment link can be sent on WhatsApp, with a text message as the fallback.
Keep the WhatsApp Business app
Practices on the WhatsApp Business app can keep replying from their phone, and those replies show in the same inbox.
All day or after hours
Clero can answer every message, or only the ones that arrive once the practice has closed.
Built for your practice
Tailored to your practice, not off the shelf
Every practice runs differently. Before Clero speaks to a single patient, we set it up around yours, and the only thing we measure ourselves on is more patients and more revenue for your practice.
- 01
We learn how your practice runs
Your treatments, clinicians, prices, opening hours, and how your front desk handles each kind of call and message.
- 02
We set Clero up to match
Which appointments it books, when it hands over to your team, and what it says about prices and emergencies, all to your rules.
- 03
We keep tuning it after go-live
We review conversations and adjust as your practice changes, measured against one goal: more patients and more revenue for you.
Results from UK clinics on Clero
Measured outcomes from practices in their first weeks with Clero on the phones.
Extra bookings
£6,100
In extra revenue from 37 new appointments booked within 2 weeks
Single group
9.8×
Return on investment on the clinic's subscription cost
First month live
5.7
Staff days saved in month one across out-of-hours and confirmation calls
The receptionists have noticeably felt their workload has reduced, and things are running a lot more efficiently now. When I said do you want Clero to go, they all said No!
Works with the systems you already use
Bookings and updates go straight into your practice software, with nothing for your team to retype.
Explore integrations
Questions practices ask
Straight answers for practice owners and managers. Anything else, ask us on a demo.
Book a demoNo. They message your practice on WhatsApp in the same way they message anyone else.
More of what Clero does
- No queue, no voicemailOverflow call answeringWhen every line is busy, Clero answers the next call straight away and books the patient in.
- 24/7 call captureOut-of-hours bookingEvenings, weekends and bank holidays are answered and booked, instead of going to voicemail.
- Lead follow-up in under 60 secondsInstant lead responseClero calls new enquiries from your ads and forms within a minute and books the consultation.
- Fewer no-showsAppointment confirmation callsClero phones patients before their appointment to confirm, and reschedules on the call if they cannot come.
- Fill empty chairsPatient recallsClero calls and texts overdue and waiting-list patients and books them into the gaps in your diary.
- Book from your websiteOnline booking and website widgetA booking page that books straight into your diary, and a button that lets website visitors talk to your receptionist.
Hear Clero take a call for your practice
A short demo with the team, set up around your diary, your treatments and the way your front desk already works.