How are dental emergencies handled out of hours?

Clero follows the emergency instructions your practice sets. It recognises urgent calls, gives the guidance you have agreed and records the details for your team.

Can it take a deposit?

Yes. Where you require one, the patient is sent a secure Stripe payment link. Card details are never taken over the phone.

Does it only work out of hours?

No. The same receptionist can also take overflow calls during the day. You choose when Clero answers.

Which practice systems does it work with?

Clero connects to Dentally, Software of Excellence, Aerona Dental, CareStack, Pearl Dental and Semble, as well as Google Calendar, Outlook and Calendly. Tell us what you use and we will confirm the best path for your practice.

Where is patient data stored?

All data and call transcripts are processed and stored in UK-based regions with end-to-end encryption.

Out-of-hours calls answered and booked into your diary

Clero answers your practice phone when you are closed and books patients straight into your practice management system: evenings, weekends and bank holidays.

Book a demo See how it works

1,100 + out-of-hours and confirmation calls handled in one practice's first month

What is out-of-hours booking?

Out-of-hours booking means a patient who rings after you close can still make an appointment. Most practices send those calls to voicemail, and most callers do not leave a message. They ring the next practice instead.

Clero answers the call in your practice's name, whatever the time. It finds out what the patient needs, offers real slots from your diary and confirms the booking before the call ends. Your team starts the day with appointments already made, not a list of people to chase.

1 in 4
Calls after hours
One in four patient enquiries arrive outside standard 9 to 5 hours.
24/7
Always answered
Evenings, weekends and bank holidays are covered without adding to the rota.
1,100 +
Calls in month one
Out-of-hours and outbound confirmation calls handled in one practice's first month.

How it works

How out-of-hours booking works

Four steps, from the phone ringing to the diary being up to date.

01
A patient rings after you close
They call your usual practice number. There is nothing new for them to find or remember.
02
Clero answers in your practice's name
Claire greets the caller, checks whether they are a new or existing patient and finds out what they need.
03
The appointment is booked on the call
Clero offers real availability from your practice management system and books the slot. Where you ask for a deposit, the patient receives a secure payment link.
04
Your team sees it in the morning
The booking is already in the diary, with a summary of the call. Anything that needs a person is waiting as a clear task.

What Clero handles after closing

Deposits by payment link
Patients pay through a secure Stripe link sent to their phone. No card details are read out or taken on the call.
Emergencies by your rules
Urgent calls are triaged and handled the way your practice specifies, so a patient in pain is never left guessing.
Every location covered
Groups can run out-of-hours cover across all sites, each with its own diary and opening times.

Results from UK clinics on Clero

Measured outcomes from practices in their first weeks with Clero on the phones.

First month live
1,100 +
Out-of-hours and outbound confirmation calls handled in month one
First month live
5.7
Staff days saved in month one across out-of-hours and confirmation calls
Extra bookings
£6,100
In extra revenue from 37 new appointments booked within 2 weeks

Clero slots straight into our patient management software. We can finally handle calls and bookings out of hours, and appointment confirmations have improved noticeably.

London Practice ManagerPrivate GP Clinic