Is a recall call better than a recall text or letter?

A call lets the patient book straight away and ask questions. In one campaign 40 recall calls produced 6 confirmed appointments in a single day.

Does Clero send text messages as well as calling?

Yes. Recall campaigns combine voice calls with SMS. After a call, Clero can text the patient the details or the link they need, such as a Google review link or a membership sign-up link.

What if a patient does not want to be called?

They are marked as do-not-call and left out of future campaigns.

Can Clero ask for Google reviews and membership sign-ups?

Yes. After an appointment Clero can follow up about your membership plan and invite happy patients to leave a Google review, passing any concerns to your team privately.

Where is patient data stored?

All data and call transcripts are processed and stored in UK-based regions with end-to-end encryption.

Patient recall calls that fill empty chairs

Clero calls patients who are overdue a check-up or hygiene visit, books them into the open slots in your diary, and follows up by text message.

Book a demo See how it works

17 new appointments booked by one practice in a single week of recall calls

What is a patient recall call?

A patient recall is a reminder to someone who is due, or overdue, a routine visit. Most practices send a letter, an email or a text. A recall call is a phone conversation instead, which lets the patient book while they are on the line.

Clero works through the list for you. It rings patients who have not attended in six months or more, and patients on your waiting list, and offers them the gaps in your diary. Each call can be followed by a text message with the details or the link the patient needs, and after an appointment Clero can follow up about a membership plan or a Google review in the same way.

17
New appointments in a week
Booked by one practice from recall calls.
15%
Booked on the first call
In one campaign, 40 recall calls produced 6 confirmed appointments in a single day.
6 months
Since their last visit
Lapsed patients are the easiest diary gaps to fill, and the hardest for a busy desk to reach.

How it works

How recall calls work

Four steps, from the phone ringing to the diary being up to date.

01
Choose who to call
Pick the patients you want to reach: those overdue a check-up or hygiene visit, a waiting list, or a list you provide.
02
Clero makes the calls
Claire rings each patient at the times you allow, says which practice she is calling from and offers a visit.
03
Patients book on the call
Open slots come from your diary, and the booking is written into your practice management system.
04
You see the result for every patient
Booked, not interested, could not be reached or asked not to be called again. Your records stay tidy.

What Clero handles on recall calls

Voice calls and text messages
Clero phones the patient, then sends an SMS with what they need next: the booking details, a Google review link or a membership sign-up link.
Waiting lists and short-notice gaps
When a slot opens up, Clero can offer it to patients who asked for an earlier appointment.
Memberships and Google reviews
After an appointment, Clero can explain your membership plan and invite happy patients to leave a Google review, passing any concerns to your team privately.

Results from UK clinics on Clero

Measured outcomes from practices in their first weeks with Clero on the phones.

New appointments
17
Booked by one practice in a single week of recall calls
Appointments in one day
6
Confirmed bookings from just 40 recall calls in a single day
Single group
9.8×
Return on investment on the clinic's subscription cost

We loved the new system in our first clinic and quickly made the decision to roll it out across all our other sites. The migration was seamless, and the system simply works.

Head of Marketing and Sales4 Clinic Group