When are patients called?

Between 24 and 48 hours before the appointment, which leaves time to offer the slot to someone else if it is freed up.

What happens if the patient does not pick up?

Patients who cannot be reached are shown to your team in the dashboard, so they can decide how to follow up.

Can a patient reschedule during the call?

Yes. Clero offers alternative times from your diary and moves the appointment in your practice management system during the call.

Which practice systems support confirmation calls?

Confirmation calls run today with Dentally, CareStack and Aerona Dental. Tell us what you use and we will confirm the best path for your practice.

Appointment confirmation calls that cut no-shows

Clero phones each patient 24 to 48 hours before their appointment to confirm. If they cannot come, it reschedules on the call and updates your diary.

Book a demo See how it works

42% to 11% no-show rate at a 4-site group within its first month on Clero

What are appointment confirmation calls?

An appointment confirmation call is a short phone call to a patient shortly before their visit, asking them to confirm they will attend. It differs from a text reminder because the patient has to answer, and because they can change the appointment there and then.

Clero makes these calls for every appointment in tomorrow's diary. Patients who are coming are marked as confirmed. Patients who cannot make it are offered another time on the same call. Your team learns about a gap a day early, when there is still time to fill it.

11%
No-show rate, down from 42%
A 4-site group cut no-shows within its first month on Clero.
37
Appointments rescheduled
In 2 weeks, automatically, that would otherwise have become no-shows.
24-48h
Before the appointment
Early enough to offer the slot to another patient if plans change.

How it works

How confirmation calls work

Four steps, from the phone ringing to the diary being up to date.

01
Clero reads your upcoming diary
Appointments come from your practice management system. There is no list to export or upload each day.
02
Each patient gets a call
Claire rings 24 to 48 hours ahead, says which practice she is calling from and confirms the date, time and clinician.
03
Confirm, move or cancel
The patient confirms, or picks a new time on the same call. Where a payment is due, a secure link is sent to their phone.
04
Your diary is updated
The appointment status changes in your practice management system, and patients who could not be reached are listed for your team.

What Clero handles on a confirmation call

A real conversation
Patients can ask a question, say they are running late or explain why they cannot come. A one-way text cannot do that.
Payments and deposits
Outstanding payments can be requested by secure payment link during the same call.
Every site, every day
Groups can run confirmations across all locations, each on its own diary.

Results from UK clinics on Clero

Measured outcomes from practices in their first weeks with Clero on the phones.

No-show rate
42% → 11%
A 4-site group cut no-shows within the first month on Clero
Capture cancellations early
37
Appointments rescheduled in 2 weeks automatically that would've become no-shows
First month live
1,100 +
Out-of-hours and outbound confirmation calls handled in month one

Clero slots straight into our patient management software. We can finally handle calls and bookings out of hours, and appointment confirmations have improved noticeably.

London Practice ManagerPrivate GP Clinic