The AI Phone Agent for General Practice
Handle the 8am rush, triage patients intelligently, and book appointments seamlessly. Give your reception team room to breathe.
“I need to see a doctor today, I’ve had chest pain since last night.”
“I’m prioritising this now. Let me connect you to the duty doctor.”
1,247
Calls
+45%
486
Booked
+33%
0
Missed
-100%
John H. — Urgent
Mon 08:20
Sarah L. — Routine
Tue 11:00
Aisha M. — Follow-up
Wed 14:30
“Got through to the surgery first time at 8am. No waiting on hold for 40 minutes like before!”
— Recent patient
The 8am phone rush is breaking your practice
8am Chaos
Hundreds of patients call simultaneously for same-day appointments. Reception is overwhelmed, and patients give up after waiting on hold.
Patients Giving Up
Nearly half of all morning calls are abandoned. Those patients either suffer in silence or turn up at A&E unnecessarily.
Reception Burnout
Reception teams face constant pressure, frustrated callers, and impossible workloads — leading to high turnover and sick leave.
The difference is clear.
- 8am phone chaos
- Patients giving up on hold
- Reception overwhelmed
- Inefficient manual triage
- High staff turnover
- Unlimited simultaneous calls
- Every patient heard
- Intelligent automated triage
- Reception team breathing
- Staff retention improved
End the 8am Rush
Handle unlimited calls simultaneously. No busy tones, no abandoned calls, no patients left unheard.
Smarter Triage
AI asks the right questions to prioritise urgent cases and route patients to the appropriate care pathway.
Protect Your Team
Reduce reception workload dramatically. Less stress, better retention, happier staff.
calls answered
No more engaged tones or abandoned calls. Every patient gets through, every time.
Clero typically handles 70% of routine GP calls automatically.
Automate the Patient Journey
Unlimited Simultaneous Calls
No busy tones, even during the 8am rush
Intelligent Triage
Ask questions to assess and redirect patients
Appointment Booking
Book directly into EMIS, SystmOne, or your PMS
Prescription Requests
Capture renewals and forward to pharmacy team
Urgent Escalation
Log home visit needs and escalate to on-call GP
Test Results
Direct patients to appropriate results channels
Compassionate Communication
De-escalate frustrated callers with patience
200+ Languages
Serve non-English speaking patients effortlessly
Built for NHS & Healthcare Compliance
Patient confidentiality and NHS data standards are non-negotiable. Clero meets the strictest healthcare compliance requirements.
NHS Data Security Standards
Meets DSP Toolkit requirements for GP practices
UK GDPR Compliant
All patient data stored exclusively in UK-based NHS-approved data centres
End-to-End Encryption
Patient conversations and records fully encrypted at rest and in transit
IG Toolkit Aligned
Supports Information Governance requirements for NHS practices
Clinical Safety Standards
DCB0129 and DCB0160 compliant for clinical safety
Full Audit Trails
Complete call logs, recordings, and transcripts for CQC inspections
Frequently Asked Questions
End the 8am Phone Rush
Every abandoned call is a patient left without care. Clero ensures every patient gets through.