For private healthcare clinics, rapid growth often introduces an operational bottleneck: the front desk telephone.
As reception teams balance patient check-ins, clinical administrative duties, and in-person care, incoming calls inevitably slip through the cracks. In a competitive private practice environment, every unanswered call represents a lost patient, unbooked chair time, and missed long-term revenue.
Avicenna Health, a premier private practice, partnered with Clero to automate their inbound call handling and patient engagement workflows.
Hear directly from Dr. Faisal Sattar, Clinical Founder of Avicenna Health, on the operational transformation:
The Challenge: Balancing In-Person Care with High Call Volumes
Before integrating Clero, Avicenna Health faced the universal challenge of high-demand private practices:
- Peak front-desk rushes leading to call queues and patient drop-offs.
- Enquiries arriving out-of-hours, evenings, and weekends slipping to voicemail.
- Limited staff bandwidth to execute proactive recall campaigns for memberships and routine reviews.
To sustain growth without overburdening front-of-house staff, Avicenna needed an automated system capable of handling complex patient communication natively, seamlessly syncing with their practice management system, Semble.
The Solution: A Complete Voice and Patient Acquisition Engine
Clero deployed an integrated voice automation suite tailored to Avicenna Health’s operational workflows:
- 24/7 Inbound & Peak Overflow Handling: Clero answers incoming calls instantly during peak clinic hours and across out-of-hours windows, ensuring zero missed patient enquiries.
- Proactive Membership Conversions: Automated, targeted recall workflows reach out to existing and lapsed patients, systematically converting routine appointments into recurring monthly clinic memberships.
- Reputation Automation: Post-consultation SMS follow-ups automatically route satisfied patients to leave verified 5-star Google reviews, accelerating organic search acquisition.
- Frictionless Workflow Integration: Inbound enquiries, rescheduling requests, and administrative actions sync directly with Semble, allowing the clinic team to focus fully on in-person patient care.
The Results
By deploying Clero, Avicenna Health transformed their front desk from a reactive communication channel into a proactive revenue driver:
- Hundreds of monthly patient calls resolved and captured automatically.
- Zero missed enquiries, eliminating voicemail reliance and patient churn to competing practices.
- Predictable monthly recurring revenue generated through automated membership retention and recall campaigns.
- Accelerated review growth, driving stronger social proof and clinic reputation across local search rankings.
"Clero handles hundreds of calls every month for us across both daytime overflow and out-of-hours. It has allowed our front desk to operate efficiently while directly driving membership growth and patient reviews."
Dr. Faisal Sattar, Clinical Founder, Avicenna Health
Scale Your Practice Revenue with Clero
Eliminate phone queues, capture every high-intent patient, and drive predictable recurring revenue with automated front-desk voice infrastructure built for private healthcare.
If you want to see how this works in a live clinic workflow, book a 15-minute demo with the Clero team.