When I was building Natural Language Processing pipelines for Cambridge University Press and developing marking systems at Queen Mary University of London, I learned a very uncomfortable truth: most "smart" software is incredibly hungry for your data.
Most AI companies want to record every word your customers say, store it on a server forever, and use it to "train" their systems. In a car dealership or a dental clinic, that isn't just a privacy concern - it's a massive business risk.
The "Black Box" Problem
When Ahmad and I started Clero, we decided to do the opposite. We didn't want to build a "Black Box" that eats your patient or customer data. We wanted to build a "Processing Engine."
Coming from a heavy engineering background at QMUL, I focused on building an architecture that has Zero Data Retention.
What does that actually mean for your business?
Imagine a receptionist who has a perfect conversation, books the appointment, and then immediately forgets the sensitive details the moment the phone is hung up.
The "Forgetful" Brain: Our AI processes the voice in real-time. Once it extracts the intent (like *"I want to book a test drive for the SUV"* or *"I have a toothache"*), the actual audio of that human voice is deleted.
Direct Handshake: The AI "talks" directly to your CRM - whether that's Salesforce, Dentally, or SOE. It passes the booking info over and keeps nothing for itself.
The "Fortress" Approach: We've applied the same level of engineering rigor I used for university-grade systems to ensure that your business stays compliant without you having to become a tech expert.
Why Trust Matters
I've spent years building AI that reduces workloads (like EduMarkAI, which cut university marking time by 70%). But I've learned that efficiency is worthless if you can't trust the system with your reputation.
We built Clero to be the most secure voice agent in the UK because we know that for a business owner, peace of mind is just as important as a booked appointment.