The 8am surge is the single biggest point of failure in UK primary care. For surgeries using EMIS Web, the challenge is managing the volume of requests without compromising clinical safety.
Intelligent Triage in EMIS Clero is designed to follow your specific clinical protocols. When a patient calls: 1. **The Query:** Clero identifies the reason for the call. 2. **The Triage:** If it's a routine request (e.g., fit notes, test results), Clero handles it or routes it to the admin pool. 3. **The Integration:** If it’s an appointment request, Clero checks the EMIS diary and places the request into the triage workflow for the duty doctor.
By automating the "entry point" of the surgery, you ensure that every patient is heard, the queue is eliminated, and the most urgent cases reach the clinician's screen in EMIS faster.