Burnout in primary care is no longer a "risk" - it's a reality.
The Mental Health UK Burnout Report 2026 recently revealed that 9 in 10 UK adults have experienced extreme levels of stress in the last year. In the world of GP reception, that number is even higher. Being the "face" of a surgery means absorbing the daily frustrations of hundreds of patients, often while managing a phone system that is physically unable to cope with the demand.
The Anatomy of Receptionist Burnout
GP receptionists are frequently required to perform "hidden triage." They are forced to make high-stakes decisions about which patient gets the last appointment, often without the clinical training or technical support to back those decisions up. This leads to:
Compassion Fatigue: The emotional toll of turning away people in pain.
Decision Paralysis: The stress of managing a 40-person phone queue while a patient is standing at the front desk.
Staff Churn: Over 45% of NHS staff reported feeling unwell due to work-related stress last year, leading to a recruitment vacuum.
How Clero Acts as a "Safety Net"
Clero wasn't built to replace the front-desk team; it was built to protect them. By acting as an intelligent communication layer, Clero handles the high-volume, repetitive tasks that drive burnout:
Automated Triage: Clero follows your clinical safety protocols to sort urgent vs. routine inquiries instantly.
FAQ Handling: 75% of calls are for opening hours, prescription status, or stock checks. Clero handles these without a human ever touching the phone.
The "Quiet Desk": By filtering out the noise, your reception team can finally focus on the patient in the chair, restoring the "human" element to healthcare.
If we want to save our primary care workforce, we have to automate the admin that is currently breaking them.
Stop the burnout cycle in your surgery.