The community pharmacy sector in the UK is currently operating at a breaking point.
According to the 2025 Pharmacy Pressures Survey, 70% of pharmacy staff report that their workload is negatively impacting their mental health. One of the primary culprits isn't clinical work—it’s the phone. For many pharmacists, the day is a constant cycle of interruptions: stopping mid-dispense to answer the same three questions:
"Is my prescription ready yet?" "Do you have this specific medication in stock?" "When do you close?"
The "75% Repetitive" Burden
In our work with local pharmacies, we’ve found that up to 75% of inbound calls are purely informational. These are low-complexity, high-frequency queries that do not require a pharmacist’s expertise but do consume hours of their time.
How Clero Reclaims Pharmacy Time
We built the Clero Pharmacy Agent to act as a frontline digital dispenser. By integrating with PMR systems like RXWeb, Titan, and ProScript, Clero handles the repetitive "noise" automatically:
Real-Time Stock Checks: Clero queries your inventory and gives the patient an instant answer.
Prescription Status: Patients can check if their medication is ready for collection 24/7 without calling the counter.
Automated FAQ: From holiday hours to vaccination availability, Clero provides the answers instantly.
By automating these 75% of calls, we aren't just improving efficiency; we’re reducing the risk of dispensing errors and allowing pharmacy teams to focus on the clinical services that actually drive revenue.
Stop losing hours to the phone.