The AI Phone Agent for Pharmacy
Stop losing patients to engaged lines. Clero handles prescription queries, stock checks, and delivery bookings automatically — so your team can dispense safely.
“Is my prescription ready for collection?”
“Yes, it’s ready. Would you like to arrange a delivery slot instead?”
623
Calls
+24%
189
Queries
+31%
4.2h
Saved
+38%
Margaret T. — Delivery
Mon 14:00
David S. — Collection
Mon 16:30
Priya K. — Delivery
Tue 10:00
“Called to check my prescription and got an answer immediately. Didn’t even wait on hold!”
— Recent patient
Your pharmacists shouldn’t be glued to the phone
Constant Interruptions
Pharmacists are interrupted every 2 minutes by phone calls while trying to dispense safely, increasing error risk and stress.
Same Questions, All Day
“Is my prescription ready?”, “Do you have X in stock?”, “What time do you close?” — the same questions asked hundreds of times daily.
After-Hours Void
Patients call evenings and weekends to check prescription status. Without answers, they get frustrated and switch pharmacies.
The difference is clear.
- Phone ringing non-stop
- Pharmacists distracted from dispensing
- Patients waiting on hold
- After-hours calls unanswered
- Manual prescription status updates
- Every call answered instantly
- Pharmacists focused on dispensing
- Automated prescription status
- 24/7 patient support
- Delivery scheduling automated
Safer Dispensing
Fewer interruptions mean fewer dispensing errors and a calmer working environment for your team.
Happier Patients
Instant answers to prescription queries. No hold music, no engaged tones, no callbacks needed.
More Capacity
Free up hours of staff time daily. Handle more prescriptions without hiring more people.
per day
of pharmacist and counter staff time recovered by automating routine phone queries.
Clero typically handles 75% of inbound pharmacy calls automatically.
Automate the Pharmacy Workflow
24/7 Call Answering
Every patient call answered instantly, even after hours
Prescription Requests
Capture repeat prescription requests automatically
Stock Availability
Answer medication stock queries in real time
Ready Notifications
Proactively notify patients when prescriptions are ready
Delivery Scheduling
Book delivery slots for housebound patients
Opening Hours & Info
Handle common queries about hours, location, parking
PharmacyFirst Services
Info on flu jabs, blood pressure checks, and more
200+ Languages
Serve non-English speaking patients effortlessly
Built for Pharmacy Compliance
Patient confidentiality and safe dispensing are paramount. Clero meets stringent pharmacy and NHS compliance requirements.
GPhC Standards Aligned
Supports General Pharmaceutical Council standards for patient confidentiality
UK GDPR Compliant
All patient data stored exclusively in UK-based servers
End-to-End Encryption
Patient conversations and prescription details fully encrypted
NHS Data Security
Meets DSP Toolkit requirements for NHS-contracted pharmacies
Full Audit Trails
Complete call logs and recordings for regulatory inspections
Controlled Drug Protocols
Schedule 2/3 requests routed to pharmacist verification
Frequently Asked Questions
Stop Losing Patients to Engaged Lines
Every unanswered call is a patient who switches pharmacy. Clero ensures every query is handled instantly.